ADMIN ASSISTANT & EXECUTIVE PA

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About Course

Whether working your way up the career ladder or running your own business, An Administrative assistant course could help you take that next important step.  Effective and efficient office admin lies at the heart of every successful organization.  By improving your business admin skills and expertise, you stand every chance of boosting your long-term career prospects.  As an administrative assistant or executive PA, you are responsible for a variety of clerical and organizational tasks necessary to keep your employer’s business running in an efficient, organized way.

Most importantly, a good attitude and a positive mindset is the key to success and it enhances the overall workplace environment.

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What Will You Learn?

  • Communicate clearly, confidently and assertively.
  • Describe the importance and practice of good organizational skills.
  • Improve your organizational skills.
  • Manage your time more effectively and how to prioritize tasks in the workplace.
  • Enhance your business writing skills.
  • Recognize the importance of verbal and non- verbal communication.
  • Identify different types of essential administrative soft skills.
  • Recognize how to use appropriate email and phone etiquette.

Course Content

Module 1: Administrative soft skills (communication skills)
Module 1 – Administrative soft skills (communication skills) - Active listening - Verbal and Nonverbal communication - Essential Service worker attitudes - Basic Telephone Etiquette

  • Introduction
  • 1.1 Active Listening
  • About Active Listening
  • Listening and Hearing: They are not the same
  • Role Play example of active listening:
  • 1.2 VERBAL AND NON-VERBAL COMMUNICATION
  • The language of caring communication
  • Body language says a lot
  • Tension Showing Actions
  • Changing Attitudes by Changing Posture
  • Smile
  • Tone of voice
  • 1.3 SERVICE WORKER ATTITUDES
  • 1.3.1. Basic Respect
  • 1.3.2. Reliability
  • 1.3.3. Customer first mindset
  • 1.3.4. Personalized Responsiveness
  • 1.3.5. Resourcefulness
  • 1.3.6. Positive Attitude
  • 1.3.7. People orientation
  • 1.3.8. Professional acumen
  • 1.4 BASIC TELEPHONE ETIQUETTE
  • Basic Telephone Etiquette
  • KEY POINTS
  • 1.4.2. Identify Yourself
  • 1.4.3. Listen
  • 1.4.4. Apologize for delays (even little ones)
  • 1.4.1. SMILE!
  • 1.4.5. Be Organized
  • 1.4.6. Bring Energy
  • 1.4.7. Sit up Straight
  • 1.4.8. Focus! One Thing at a Time
  • 1.4.9. Ask for Permission
  • 1.4.10. Use Caller’s Names
  • 1.4.11. Stay Professional
  • 1.4.12. Avoid Buzzwords
  • 1.4.13. Don’t Interrupt
  • 1.4.14. Lose the Food, Drink, and Gum
  • 1.4.15. End on a Positive Note
  • 1.4.16. Be Positive
  • 1.4.17. Be Cheerful
  • 1.4.18. Never Hang Up Before Your Caller
  • 1.4.19. Take Ownership of Call Transfers
  • 1.4.20. Speak Clearly
  • 1.4.21. Take Notes
  • 1.4.22. Acknowledge Compliments
  • 1.4.23. Thank People for Calling

Module 2: Getting organized
Module 2 – Getting organized - Organizing your workspace - Prioritizing your workload - Staying on track - Dealing with email

Module 3: Effective time management
Module 3 – Effective time management - Managing your time - Work breakdown structure - Maintaining schedules

Module 4: Professional business writing
Module 4 – Professional Business Writing - Editing your writing - Proof reading

Module 5: Meeting Management
Module 5- Meeting management - Keeping the meeting on time - Creating an agenda - Keeping minutes - Variations from large and small meetings

Module 6: Guidelines on confidentiality
Module 6 – Guidelines on confidentiality - Your confidentiality duty - Being discreet and diplomatic - Keeping data secure

Module 7: Working with your manager
Module 7 – Working with your manager - Taking initiative - Adapting to their management style

Module 8: Taking care of yourself
Module 8 – Taking care of yourself - Dealing with a heavy workload - Stress management - Your personal wellness