5th Annual Customer Service Week Convention 2026

Convention Day • Join Us Live

Join the conversation — live on Zoom

The convention runs live on Zoom on Monday 5 October 2026, 8:30–10:30 CAT. Registration is free — and on the day you step straight into the room: ask the speakers questions, join the audience Q&A and be part of the conversation, not just a viewer.

LIVE ON ZOOM • MON 5 OCT 2026 • 8:30 CAT

Step in, say hello and be part of the room

Zoom is where the full experience happens — live introductions, real-time Q&A with all four speakers, and instant engagement with fellow attendees from ministries, companies and NGOs across the country.

Register today and we’ll email your personal Zoom link closer to the date. It takes less than two minutes and costs nothing.

Register Now — It’s Free Set a Reminder

Each participant registers individually. First come, first served — seats are limited.

Optional • View-only stream

Can’t make it on Zoom? Watch right here.

Enter your email to unlock the on-page live stream for convention day — no password, no downloads. It’s view-only though: for the Q&A and the full experience, join us on Zoom.

The player switches on here automatically at 8:30 on Monday 5 October. We’ll only use your email for CSWEEK updates — no spam, unsubscribe anytime.

About the Convention

Two hours that can change how your team treats people

Your aid in creating a service culture — one conversation at a time.

The Annual Customer Service Week Convention is Nef-Aid Solutions’ flagship celebration of International Customer Service Week, observed around the world during the first week of October each year. Now in its fifth year, the convention brings business owners and work teams together for a focused, practical morning of learning — completely free of charge and delivered online, so you can participate from anywhere.

This year’s edition tackles a subject that quietly shapes every customer interaction: workplace civility. How colleagues speak to and treat one another on the inside shows up in how customers are treated on the outside. Our four speakers will share practical, experience-based guidance on building a working environment that is safe, supportive and free from bullying — and on what each of us, at every level, can contribute to that culture.

The convention is designed to sensitise teams on the importance of fostering workplaces in which respect, civility and psychological safety are non-negotiable — improving communication in the workplace and encouraging Botho, the shared humanity and compassion that underpins truly great service. Organisations of every size join the celebration, from government ministries to private companies and NGOs.

Who should attend?

Business owners
Work teams
HR personnel
Team leaders & supervisors
Support roles
Anyone passionate about healthy workplaces

The 2026 Theme

Leading with Civility

“How we all contribute to a safe, supportive and bully-free environment.”

Safe

Every member of the team deserves to speak up, ask questions and make mistakes without fear of ridicule, hostility or reprisal. Safety is the foundation of honest customer service.

Supportive

Supportive teams lift as they climb. When colleagues back one another — in front of customers and behind the scenes — confidence grows and service standards rise with it.

Bully-Free

From the boardroom to the group chat, bullying erodes morale, drives talent away and leaks directly into the customer experience. Civility is a leadership choice — and a daily practice.

Promo Video

Feel the energy before the morning

A quick vertical promo — the same clip we’re running as a YouTube Short and Facebook Reel. Tap play and it runs right here in the small player: pause or stop it any time, and the rest of the page stays exactly where you left it.

Prefer full size? Watch on YouTube — likes, comments and shares help us reach more teams.

Meet the Speakers

Four voices, one message: civility works

Counselors, coaches and practitioners who deal with workplace culture every day.

Speaker 1

Dr. Naledi Stella Motlogelwa

Educator | Professional Counselor | Human Capital Developer | Author

Presentation topicCivility in the workplace: how we all contribute to a safe, healthy and bully-free environment

An accomplished educator, professional counselor and human capital developer with more than three decades of experience in education, counseling, training and community empowerment. A prolific author — including The Power of Shift and 40 Days of Positivity, Grit and Resilience — she facilitates workplace wellness programmes on resilience, bullying prevention and emotional wellbeing.

Speaker 2

Lubunga Lucindi

Women’s Confidence Coach | Etiquette & Protocol Strategist | Founder, Bloom Peak Media

Presentation topicRebuilding confidence after experiencing bullying at work

A women’s confidence coach, etiquette and protocol strategist, and founder of Bloom Peak Media. Lubunga helps professionals carry themselves with poise and self-belief, specialising in rebuilding confidence after workplace setbacks and restoring dignity in professional relationships.

Speaker 3

Tumisang Mokete

HR Professional | Workplace Culture Advocate

Presentation topicThe HR Balancing Act: balancing people, performance and workplace culture

An HR professional with over seven years of cross-industry experience spanning food manufacturing, diamond processing, international health research, education and development. She holds a BCom in Human Resource Management and a Diploma in Labour Law, and challenges organisations to build workplaces where people thrive and culture is intentional.

Speaker 4

Phatsimo Alfa

Developmental Bibliotherapy | Co-Founder, Nef-Aid Solutions Training & Consulting

Presentation topicThe Corporate Book Club: turning shared reading into anti-bullying dialogue

A developmental bibliotherapy practitioner driving the Ikwele Chedu Book Club for Children and co-founder of Nef-Aid Solutions Training & Consulting. She champions shared reading as a personal development tool — turning book-club conversations into dialogue that builds kinder, safer workplaces.

Tshepo Balozwi — Convention Moderator. Tshepo will open the convention, introduce each speaker and steer the audience Q&A. Questions for the panel can be submitted during the session.

The Program

Morning Agenda — Monday, 5 October 2026

All times are Central African Time (CAT). Grab your coffee and join us live.

Includes audience Q&A

8:30 – 8:35

Welcome Remarks, Opening Prayer & Introduction of First Speaker

Tshepo Balozwi — Moderator
8:35 – 9:05

Civility in the workplace: how we all contribute to a safe, healthy and bully-free environment

Dr. Naledi Stella Motlogelwa — Educator, Counselor & Human Capital Developer
9:05 – 9:35

Rebuilding confidence after experiencing bullying at work

Lubunga Lucindi — Women’s Confidence Coach, Bloom Peak Media
9:35 – 10:00

The HR Balancing Act: balancing people, performance and workplace culture

Tumisang Mokete — HR Professional
10:01 – 10:28

The Corporate Book Club: turning shared reading into anti-bullying dialogue

Phatsimo Alfa — Developmental Bibliotherapy, Nef-Aid Solutions
10:30

Closing Remarks & Closing Prayer

Tshepo Balozwi — Moderator

More Information

Everything you need to know

Quick answers for teams and individuals planning to join the 5th Annual Customer Service Week Convention.

What exactly is the Customer Service Week Convention?

The 5th Annual Customer Service Week Convention is a complimentary (free) virtual session organised by Nef-Aid Solutions in celebration of International Customer Service Week, observed worldwide during the first full week of October (5–9 October 2026). It brings business owners and work teams together for a focused, practical morning of learning, with the goal of improving communication in the workplace and encouraging Botho — shared humanity, respect and compassion.

When and how does it take place?

Monday, 5 October 2026, 8:30–10:30 CAT, delivered fully online so you can join from the office or from home — no travel and no venue costs. The two hours include four speaker presentations and an audience Q&A. The convention is hosted live on Zoom — see the Join Live section. Registered participants receive their Zoom link by email for the full interactive experience, and on convention day you can also unlock a view-only live stream on this page by entering your email address.

Who should attend?

The invitation is open to all employees — and particularly recommended for Human Resources personnel, team leaders, support roles and supervisors, as well as business owners and whole work teams. The convention is designed to sensitise teams on fostering workplaces in which respect, civility and psychological safety are non-negotiable.

How much does it cost and how do we register?

The event is free of charge. Each participant must register individually using the online form at https://forms.gle/iWztkecAz7LA3BWD8 — or through the embedded form in the Registration section below. Registration is on a first come, first served basis and takes less than two minutes.

When will we receive the meeting link?

A meeting link will be distributed to registered participants closer to the event date via email. Please make sure each member of your team registers individually with a correct email address so that everyone receives their link in time. If you misplace the link, you can still watch the view-only stream on this page on the day — just unlock it with your email in the Join Live section.

Can we download and share the convention flyer?

Yes — the official convention flyer is available as a downloadable PDF: . Feel free to email it to colleagues, print it for your notice board or share it in your team WhatsApp groups — and remember that each participant registers individually.

What will the speakers cover?

Four distinguished speakers will address topics directly relevant to building healthy, respectful and productive work environments: civility in the workplace, rebuilding confidence after experiencing bullying at work, the HR balancing act of people and performance, and turning shared reading into anti-bullying dialogue. The full run-of-show is listed in the Program section.

Who is behind the convention, and how can we get more help?

The convention is organised by Nef-Aid Solutions, a BQA accredited education and training provider. For further information, or to receive the email registration link, contact tshepo@nef-aid.com or call/WhatsApp +267 72 988 700. You can also follow Nef-Aid Solutions on Facebook for updates.

Can’t find your answer? Email tshepo@nef-aid.com or call/WhatsApp +267 72 988 700 — we’re happy to help your team join the celebration.

Registration

Reserve your seat — it’s free

Confirm your team’s participation through our Google Forms registration page. It takes less than two minutes, and your whole team is welcome.

Admission is completely free of charge
Open to all employees — HR personnel, team leaders, supervisors and support roles especially welcome
Each participant registers individually using the Google Form
First come, first served — seats are limited
The meeting link will be emailed to registered participants closer to the event date

Register on Google Forms →

You will be taken to our secure Google Forms registration page.

Follow the conversation: facebook.com/NefAidSolutions

Prefer to register right here? Open the registration form

Need help registering? Email tshepo@nef-aid.com or call/WhatsApp +267 72 988 700.

Email us tshepo@nef-aid.com For registrations and general enquiries

Call or WhatsApp +267 72 988 700 Speak to the convention coordinator

Follow us on Facebook NefAidSolutions Updates, event photos & service tips

Visit us nef-aid.com Courses, e-learning & service culture resources

International Theme & Partners

Going the Extra Mile — together

This year we celebrate the official International Customer Service Week theme and thank the partner who makes the convention possible.

The Extra Mile — official International Customer Service Week 2026 theme

Official International Theme • Celebration Partner

“The Extra Mile” — International Customer Service Week 2026

The Extra Mile is the official theme of International Customer Service Week 2026, celebrated worldwide from 5–9 October. Our 5th Annual Convention embraces this spirit — recognising and equipping the teams who go beyond the ordinary for every customer, every day.

Learn more at wp.csweek.com →

Partners & Sponsors

Ikwele Chedu Book Club — Partner & Sponsor